Terms & Conditions | TRIKOY

Welcome to TRIKOY! These Terms and Conditions govern your use of our website and services.
By accessing or shopping with us, you agree to comply with the following terms.

1. General Information

  • TRIKOY is an online clothing brand specializing in premium men’s knitwear.
  • These Terms & Conditions outline the rules and guidelines for using our website, placing orders, making payments, shipping,
    returns, privacy, and other important policies. By accessing or shopping with us, you agree to comply with these terms.

2. Ordering & Payments

✔ Order Confirmation: Once you place an order, you’ll receive a confirmation email with your order details.
✔ Payment Methods: We accept Cash on Delivery (COD), Visa, MasterCard, and installment options via Valu & Sympl.
✔ Secure Transactions: All payments are processed through trusted and encrypted Payment Service Providers for maximum security.

3. Shipping & Delivery

✔ Cairo: 2-5 business days
✔ Other cities in Egypt: 4-7 business days
✔ Shipping Fees: Orders above 950 EGP qualify for free shipping. Standard rates range from 60 EGP to 110 EGP based on location.
✔ Delivery Delays: While we strive to deliver on time, delays due to external factors (weather, courier issues) may occur.

4. Returns & Exchanges

✔ Easy Returns: You can return or exchange your order within 14 days of receiving it.
✔ Product Condition: Items must be unused, unwashed, and in original packaging with tags attached.
✔ Refunds: Refunds are processed after product inspection and issued via the original payment method.

For returns, contact us via WhatsApp or email.

5. Product Availability & Pricing

✔ Availability: Products are subject to availability. If an item is out of stock after purchase, we will notify you immediately.
✔ Pricing Changes: Prices may be updated at any time without prior notice.

6. Privacy & Security

✔ Your Data is Safe: We respect your privacy and never share your personal information with third parties.
✔ Secure Checkout: All transactions are encrypted and processed through trusted payment providers.

For more details, check our [Privacy Policy] page.

7. Web Browser Cookies

✔ Our website may use cookies to enhance your shopping experience.
✔ Cookies help us understand user behavior, improve site performance, and personalize your shopping journey.
✔ You can disable cookies through your browser settings, but some site features may not function properly without them.

8. How We Use Collected Information

We collect your information for the following purposes:
✔ To process orders and deliver products efficiently.
✔ To improve customer service and enhance your experience.
✔ To send promotional emails about special offers, new arrivals, and updates (only if you opt-in).
✔ To analyze trends and improve website functionality.

9. To Send Emails

✔ We may use your email address to send order confirmations, shipping updates, and customer support responses.
✔ If you subscribe to our newsletter, you will receive exclusive deals and product updates.
✔ You can unsubscribe from marketing emails at any time using the “Unsubscribe” link or contact support.

10. Changes to This Privacy Policy

✔ We may update this Privacy Policy & Terms periodically to reflect changes in laws, business practices, or security updates.
✔ Any modifications will be posted on this page, and we encourage you to review it frequently.

11. Contact Us

For any inquiries, feel free to reach out:

Email: support@trikoy.com
WhatsApp: +201557865232

By using our website, you agree to these terms. TRIKOY reserves the right to update or modify these Terms & Conditions at any time.

Thank you for shopping with TRIKOY!