Return or Exchange Policy

  • The right of Return or Exchange is valid for 14 days for Local Shipments . This period is calculated from the date you receive the product(s).
     For the right of Exchange or return to apply, the products in your order must be returned in the same condition in which they were received.
    This means that you must not have used the products to a greater extent than required to check the size, fit, etc.
  • Exchanges are allowed within 14 days of receiving your order. Item availability is not guaranteed,
    kindly make sure to check if the new size you’re requesting is currently in stock online before making your request.
    The item must be sent back with all tags attached, in the same condition as you received it.
  • Returns are allowed within 14 days of receiving your order. All tags must still be attached, item must be unworn, in the same condition as you received it.
    Otherwise, your return/refund will not be accepted.
  • All Returns / Exchange have a 100 EGP processing & handling fee. 

*Returns/refunds/exchanges take up to 7 business days to be completed once your request is approved.

To initiate your return & exchange process:

Kindly send a massage on WhatsApp on : +201557865232 with the following details:

  • For Returns: First & last name / Reason for return / Order Number / Phone Number / Item(s) being returned / Exact delivery address.
  • For Exchange: First & last name / Reason for Exchange / Order Number / Phone Number / Item(s) being exchanged / Exact delivery address / New size requested .