FAQ: FREQUENTLY ASKED QUESTIONS
You can reach us via:
Email: support@trikoy.com
Phone: +201557865235
whatsapp: +201557865232
or send us ticket via contact form for any questions.
We are currently selling exclusively online, However, our warehouse is located at [42 Warshet Al Balat, Shubra El Kheima 2, Al-Qalyubia Governorate], where all orders are processed and shipped from.
Yes! All our photos are taken from real TRIKOY products. We ensure accurate representation of fabric, fit, and details, so you get exactly what you see.
- Cairo: Delivered within 2-3 business days.
- All other cities: Delivered within 4-6 business days.
Exchanges are allowed within 14 days of receiving your order. Item availability is not guaranteed, kindly make sure to check if the new size you’re requesting is currently in stock online before making your request. The item must be sent back with all tags attached, in the same condition as you received it. Kindly send an email to support@trikoy.com with the following details:
First & last name / Order Number / Phone Number / Item(s) being exchanged / New size requested / Exact delivery address / Reason for Exchange
All exchanges have a 100 EGP processing & handling fee.
*Returns/refunds/exchanges take up to 7 business days to be completed once your request is approved.
Returns are allowed within 14 days of receiving your order. All tags must still be attached, item must be unworn, in the same condition as you received it. Otherwise, your return/refund will not be accepted.
All returns have a 100 EGP processing & handling fee.
Kindly send an email to support@trikoy.com with the following details:
Reason for return / Order Number / Phone Number / Item(s) being returned / Exact delivery address.
*Returns/refunds/exchanges take up to 7 business days to be completed once your request is approved.
Please check the size guide on the product page before placing your order. To measure yourself:
✔ Chest: Measure around the fullest part of your chest
✔ Length: Measure from shoulder to hem
Still unsure? Contact us via WhatsApp for fast assistance!
. for more details check out: How to find the prefect size with TRIKOY
We offer secure and flexible payment options for a smooth shopping experience! 💳✨
- Cash on Delivery (COD)
- Visa & MasterCard
- Installments via Valu & Sympl
All payments are 100% secure, processed through trusted partners for safe and reliable transactions. Shop with confidence at TRIKOY!
Keep your TRIKOY knitwear in perfect condition :
✔ Machine wash cold on a gentle cycle
✔ Iron on low heat (use a cloth barrier, no direct contact)
✔ Dry flat without heat to maintain shape
✔ Orders above 950 EGP qualify for free shipping!
- For orders below 950 EGP, Shipping fees vary based on your location , shipping costs range from 60 EGP to 110 EGP . date: 2/2025
*We are currently selling exclusively online, However, our warehouse is located at [42 Warshet Al Balat, Shubra El Kheima 2, Al-Qalyubia Governorate], where all orders are processed and shipped from.